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KMID : 0608520120180020065
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Korean Journal of Oriental Medicine
2012 Volume.18 No. 2 p.65 ~ p.89
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A Study on Satisfaction level with Herbal Public Health Services and its Improvement Plans
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Lee Jae-Won
Koo Jin-Suk
Seo Bu-Il
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Abstract
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Objective: In order to investigate and improve public Korean medical health service satisfaction level, this study was designed.
Method: A questionnaire has been conducted on 212 patients who received treatments at six public health centers in the northern part of Gyeongbuk during 15 days between Sep. 24 and Oct. 8, 2011.
Result: 1. An Investigation on the usage of herbal clinics in public health centers reveals that 63.7% have received three times or more medical treatments previously and 61.8% have had their illness treated at other medical institutions. In regard to illness 32.1% have had arthritis or muscle aches. 50.9% have taken insurance medication after having had treatments at the public health centers. 66% have assessed acupuncture and moxa cautery the most satisfying. 2. To a question regarding whether herbal health treatment costs higher than that of physician’s, the highest response at 31.6% is ’No’. And to a question regarding whether herbal medicines administered at public health centers have more side effects than that of physician’s, the highest response at 39.6% is ’No’. 3. To a question regarding whether herbal treatment of public health centers has little effect against acute disease, 48.1% of responses are ’Fair’. To a question regarding whether herbal treatments, when compared with physician’s treatments, boost better recovery of patients, 48.1% of responses are ’Fair’. To a question regarding whether herbal medicine is unscientific, when compared with that of western medicine, 38.2% of responses are ’Fair’, To a question regarding whether herbal medicine has faster effect on disease than western medicine, 41.0% of responses are ’Fair’. To a question regarding whether herbal medicine is more effective on disease prevention and promotion of health than disease treatment, 38.2% of responses are ’Fair’. And to a question regarding whether the lack of various types of physical therapy devices in herbal medicine, when compared with western medicine causes inconvenience in herbal treatment, 42.0% of responses are ’Fair’. Those responses take up highest portion at each questionnaire. 4. A comparative study between herbal treatments and physician’s treatments has also been conducted. To questions regarding which one of the two considering types of disease is the better, responses are the latter accounted for 43.9% against ’Cancer’, the latter accounted for 45.3% against ’Endocrine disorders’, the former accounted for 30.7% against ’Psychiatric disorders’, the latter accounted for 38.2% gainst ’Otolaryngological(ENT) disease’, the former accounted for 47.6% against ’Post traumatic stress disorder’, and the former accounted for 52.4% against ’Muscle-skeletal disease’. 5. An investigation on frequency of patients’ visits via (p<0.05) of subjects show a statistically significant difference. 6. First, an investigation on frequency of reasons of medical treatments reveal that age, occupation, monthly income, and insurance type (p<0.05) of subjects show a statistically significant difference. Secondly, an investigation on frequency of subjects taking insurance medicines after herbal health treatments reveal that monthly income (p<0.05) of subject shows a statistically significant difference. 7. First, an investigation on frequency of a claim that herbal treatments of public health center does not have great effect on acute disease reveals that age, education, and insurance type (p<0.05) of subjects show a statistically significant difference. Secondly, an investigation on frequency of analysis that herbal treatments has faster effect on disease compared with western treatments reveals that education level, religion, monthly income, and insurance type (p<0.05) of subjects show a statistically significant difference. 8. When herbal clinics of public health centers and general herbal medicine institutions are compared, a survey on additional treatments that herbal clinics need the most reveals that education level, monthly income, and insurance type (p<0.05) of subjects show a statistically significant difference. Secondly, an investigation on frequency of subjects who want various forms of herbal medicines reveals that occupation and insurance type (p<0.05) of subjects show a statistically significant difference.
Conclusion: In order to improve efficiency of treatments and enhance patient’s satisfaction level, this study suggests measures such as providing a differentiated acupuncture treatments as a whole, streamlining an reception procedure, adopting more elaborated computer system for a patient to get proper medical attention, standardizing a treatment duration in order for a maximum result, keeping regular office hours, and optimizing a consultation time for a patient.
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KEYWORD
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Herbal Public Health Services, Satisfaction level
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